Frequently Asked Questions from Tenants
How can I submit a rental application?
All tenant applicants over the age of 18 must fill out a detailed application and submit it for processing/approval along with a copy of their photo ID. Our office is closed to the public and all apps are done online.
Is it possible to apply for a property that I haven't viewed?
Yes, however, we strongly recommend viewing a property beforehand. Photos only serve as an approximate representation. Applicants should view the property in person to check whether or not it matches their expectations.
How can I visit a property?
Once you find a property on our website that you would like to visit, contact us through the button on the page or calling us at (336) 722-6133. After receiving a request, we'll quickly organize a property viewing.
Do I have to sign a lease?
Yes, you have to sign a lease agreement. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.
What is your security deposit policy?
The amount of the security deposit depends on a tenant’s credit score. However, it is typically 1-2 months of rent worth. If you handle your obligations properly, you may be entitled to a refund of your security deposit. We remit security deposit disbursement within 30 days in accordance with the law.
How do the rent payments work?
Rent is due on the 1st of each month. We charge late fees on the 6th of the month. We accept the following methods of payment:
- Secure online payment by e-check, credit/debit card, or using your checking account through your online tenant portal.
- Check or money order mailed directly to our office. Please indicate your address and unit number on the money order memo.
- Auto-transfer through your bank account.
We do not accept payments in the form of cash, rolled coins, or post-dated checks.
When do you increase the rent?
Rent increases usually happen after the lease term expiration. Of course, rent isn't always increased. Our price analysis accounts for the property owner's requests and relevant market conditions.
What could I do to waive the late rent fees?
We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws.
What happens if I can't pay the rent on time?
Call our office immediately.
Am I allowed to have a roommate?
Yes, but every prospective roommate must submit an application and undergo our detailed screening process prior to moving into the property. If the applicant does not pass our screening process, they cannot move into the property. If they are approved, you and the applicant must sign new lease agreements. There is a fee to modify the lease agreement.
What kind of situations are emergencies?
An emergency is a life-threatening situation such as a fire, flood or uncontrollable water, electrical problem, or smell of gas. If the emergency is causing immediate danger, call 911. If it involves gas, contact the gas company and if necessary, 911. If it involves electrical danger, contact the utility service or 911. After contacting these sources, call the office and report the problem.
What's the pet policy?
Tenants must have permission to have a pet or multiple pets. This depends on the terms of their specific lease agreement. If you would like to add a pet, you must fill out the required pet screening on our website and revise the lease agreement. Tenants may not keep pets on the premises without permission.
Can I change the locks?
No, you would violate the lease agreement terms. It's possible to install new locks, but you would have to submit a request through our office. If you wish to add extra locks, you would have to bear the associated costs. Our approved contractors would conduct the work for you.
Can your staff enter my home when I'm not there?
If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or other staff. For example, landlords may enter the home for emergency repairs. Insurance agents or inspectors may also be allowed to enter the property when you’re not there. Regular maintenance is preferably carried out when you are home.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in. Renters insurance is very affordable and we require you to obtain and maintain this coverage.