Resident FAQ

Rent is due on the 1st of each month. We charge late fees on the 6th of the month. We accept the following methods of payment:

• Secure online payment by e-check, credit/debit card, or using your checking account through your online tenant portal.
• Check or money order mailed directly to our office. Please indicate your address and unit number on the money order memo.
• Auto-transfer through your bank account.

We do not accept payments in the form of cash, rolled coins, or post-dated checks.

Rent increases usually happen after the lease term expiration. Of course, rent isn't always increased. Our price analysis accounts for the property owner's requests and relevant market conditions.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws.

Call our office immediately.

Yes, but every prospective roommate must submit an application and undergo our detailed screening process prior to moving into the property. If the applicant does not pass our screening process, they cannot move into the property. If they are approved, you and the applicant must sign new lease agreements. There is a fee to modify the lease agreement.

An emergency is a life-threatening situation such as a fire, flood or uncontrollable water, electrical problem, or smell of gas. If the emergency is causing immediate danger, call 911. If it involves gas, contact the gas company and if necessary, 911. If it involves electrical danger, contact the utility service or 911. After contacting these sources, call the office and report the problem.

No, you would violate the lease agreement terms. It's possible to install new locks, but you would have to submit a request through our office. If you wish to add extra locks, you would have to bear the associated costs. Our approved contractors would conduct the work for you.

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or other staff. For example, landlords may enter the home for emergency repairs. Insurance agents or inspectors may also be allowed to enter the property when you’re not there. Regular maintenance is preferably carried out when you are home.

Yes, all the tenants need to have renters insurance before moving in. Renters insurance is very affordable and we require you to obtain and maintain this coverage.